Lotus Bank is committed to protecting the privacy of your personal and account information.

How Lotus Bank Protects your Personal Information

• We utilize the latest technology to ensure a secure online banking system.
• We require the use of usernames and PINs to access online banking.
• We automatically log you off your online session after a period of inactivity.
• We use watermarks to identify our online banking session to you.
• Lotus Bank does not request personal information through email communications.

How You Can Protect your Personal Information

• Never share your online banking PIN with anyone else.
• Do not leave your computer unattended during an online banking session.
• Click Exit to log off your online banking session.
• Verify the date last accessed on the bottom left corner of the Lotus Online Banking account listing page.
• Verify your personal watermark at login and during your online banking session.
• Review your statements and account activity regularly.
• Do not disclose personal information to anyone unless you’ve initiated the contact.
• Do not write your social security number on a check.
• Do not write your PIN number on your ATM or debit card.
• Shred documents that contain personal information.
• Use security software programs to stop hackers from gaining access to your computer. Update these programs frequently to obtain the latest security updates.

Common Types of Fraud

Phishing – Phishing is an online scam using fake e-mails, Internet addresses, websites, or “pop-ups” to impersonate a financial institution, credit card company, or other service provider. These scams attempt to trick individuals into providing personal and financial information.

Pharming – Pharming uses software programs, such as, malware or spyware to obtain personal information from your computer. Pharming also exploits vulnerabilities in DNS servers which results in redirection of web site requests to fraudulent sites. When the user inputs their personal information it is captured and then used to commit fraud.

Identity Theft – Identity Theft occurs when someone uses your personal information without your consent to commit fraud or other crimes. Identity thieves obtain your personal information in a variety of ways including;

• stealing your mail
• stealing your purse or wallet
• rummaging through your garbage
• email or telephone communication
• phishing schemes
• pharming

Fraudsters commonly use personal information such as your Social Security number, financial account numbers, address, phone number, user names and passwords to open new accounts, secure loans or establish utility service all in your name.

To learn more about identity theft, please click on the link below to view a presentation provided by the Federal Deposit Insurance Corporation (FDIC) to help consumers protect themselves from identity theft.

Don't Be an On-line Victim: How to Guard Against Internet Thieves and Electronic Scams

If you suspect you are a victim of identity theft, you should

• Contact Lotus Bank at (248) 735-1000
• Contact the credit reporting agencies
  • Equifax         (800) 525-6285
  • Experian       (888) 397-3742
  • TransUnion    (800) 680-7289
• Report the incident to your local police department
• File a complaint with the Federal Trade Commission. Visit their web site at www.ftc.gov/idtheft or call their hotline at (877) 438-4338